Privacy policy
Last Updated: 2026/03/06
1. Introduction
Techlyte ABN 51 659 519 043 ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website techlyte.com.au, purchase products from us, or interact with us as a customer or partner.
By using our website or providing your information to us, you consent to the practices described in this policy.
2. What Personal Information Do We Collect?
The types of personal information we may collect include:
Category Examples
Identity & Contact Information Full name, company name, email address, phone number, billing and shipping addresses
Order Information Purchase history, order details, payment confirmations, delivery updates
Account Information Username, password, wishlist items, account preferences
Customer Support Information Communications with us via email, phone, or contact forms
Technical Information IP address, browser type, device information, operating system
Website Usage Information Pages viewed, time spent on site, clickstream data, referring URLs
We do not collect sensitive information (such as health information, political opinions, or criminal records) unless required by law or with your explicit consent.
3. How Do We Collect Your Personal Information?
We collect personal information in the following ways:
Directly from you:
When you place an order on our website
When you create a customer account
When you contact us with an enquiry or support request
When you apply to become a distributor or partner
When you sign up for marketing communications
Automatically:
When you visit our website, we automatically collect certain technical information using cookies and similar technologies. See Section 6 for more details.
From third parties (only with your consent or where permitted by law):
Payment processors (e.g., Stripe, PayPal) for transaction confirmation
Delivery partners for shipping updates
Marketing platforms (only if you have opted in)
4. How Do We Use Your Personal Information?
We only use your personal information for purposes that are reasonably necessary for our business and permitted by Australian privacy law.
Purpose Why We Do This
To Process Orders To fulfill your purchases, process payments, arrange delivery, and provide order confirmations
To Manage Your Account To create and maintain your online account, manage your preferences
To Provide Customer Support To respond to your enquiries, resolve issues, and provide product assistance
To Communicate with You To send order updates, service notifications, and respond to your messages
To Improve Our Website To analyse how customers use our site and enhance user experience
To Comply with Legal Obligations To meet our obligations under Australian law (e.g., record-keeping, tax requirements)
To Prevent Fraud To detect and prevent fraudulent transactions or unauthorised activity
5. Direct Marketing
We may send you marketing communications about our products, promotions, or industry news if:
You have purchased from us and have not opted out (you can opt out at any time)
You have expressly consented to receive marketing communications
Opting Out:
You can unsubscribe from marketing emails at any time by:
Clicking the "unsubscribe" link at the bottom of any marketing email
Contacting us directly at sales@techlyte.com.au
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
What are cookies?
Cookies are small text files stored on your device when you visit a website.
Types of cookies we use:
Type Purpose
Strictly Necessary Cookies Required for website functionality (e.g., shopping cart, checkout)
Functional Cookies Remember your preferences and settings
Performance/Analytics Cookies Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing Cookies Used to deliver relevant advertisements (only with your consent)
Managing Cookies:
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that this may affect your ability to use certain features of our website.
7. Disclosure of Your Personal Information
We may disclose your personal information to third parties in the following circumstances:
Recipient Reason for Disclosure
Payment Processors (e.g., Stripe, PayPal) To process your payments securely
Delivery Partners (e.g., Australia Post, couriers)To deliver your orders
IT Service Providers To host our website, manage data, and provide technical support
Professional Advisers Lawyers, accountants, or auditors when required
Law Enforcement or Government AgenciesWhen required by law or to protect our legal rights
Important: All our third-party service providers are contractually required to handle your personal information in accordance with Australian privacy laws.
Do we disclose information overseas?
We primarily store and process your information within Australia. However, some of our service providers (e.g., cloud-based platforms) may store data on servers located overseas (e.g., USA, Singapore). When this occurs, we take reasonable steps to ensure those recipients comply with privacy obligations substantially similar to the Australian Privacy Principles.
8. Security of Your Personal Information
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from:
Misuse, interference, and loss
Unauthorised access, modification, or disclosure
Our security measures include:
SSL encryption for all data transmitted through our website
Secure servers and firewalls
Restricted access to personal information on a need-to-know basis
Regular security reviews
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
When we no longer need your personal information, we take reasonable steps to destroy or de-identify it securely.
10. Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Correct any inaccurate, out-of-date, or incomplete information
How to make a request:
Please contact us using the details in Section 14. We will respond to your request within a reasonable timeframe (usually 30 days) and in accordance with Australian privacy law.
In some circumstances, we may refuse access where permitted by law (e.g., where providing access would unreasonably impact another person's privacy). If we refuse access, we will provide you with written reasons.
11. Notifiable Data Breaches Scheme
We are committed to complying with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act.
If we suspect that a data breach has occurred involving your personal information and the breach is likely to result in serious harm, we will:
Conduct a reasonable and prompt assessment
Take steps to contain the breach
Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required
12. Complaints
If you have a complaint about how we have handled your personal information, please contact us. We take complaints seriously and will respond within 30 days.
Complaints Process:
Step Description
1. Contact Us Submit your complaint in writing via email or mail (see Section 14)
2. Investigation We will acknowledge receipt and investigate your complaint
3. Response We will provide our written decision, including reasons
4. OAIC Review If you are unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner
OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
13. Third-Party Links
Our website may contain links to third-party websites (e.g., brand sites, social media platforms). Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will:
Update the "Last Updated" date at the top of this policy
Post the updated version on our website
Notify you of significant changes via email or website notice (where appropriate)
We encourage you to review this policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Techlyte
Email: sales@techlyte.com.au
Phone: 03 7046 9699
Address: 3/1 Ricketts Road,Mount Waverley, VIC 3149