Returns & Refunds Policy

We offer 14-day Change of Mind returns and 30-day Faulty Product returns. Please submit your request within the relevant timeframe after receiving your order.

1. Change of Mind Returns
We accept change of mind returns within 14 days of purchase, provided the product is unused, unopened and in original packaging. Return shipping costs are the responsibility of the customer.

Proof of purchase must be provided.

Return shipping costs for Change of Mind returns are the buyer’s responsibility. We do not provide return labels for non-product issues.

2. Faulty / Defective Product Returns – 30 Days

If you find your product is:

Damaged

Defective

Not as described

Wrong item delivered

Please contact us within 3 days of receipt.

To help us process your request, please:

Contact us immediately;

Provide photos or videos as evidence;

Include your order number and a description of the issue.

If the issue is confirmed to be a product fault, we will provide a return shipping label and cover the return shipping costs.

3. How to Request a Return

Please contact us at:
support@techlyte.com.au

If your return is accepted, we will provide:

A return shipping label (if applicable)

Instructions on how and where to send the return

The return address (for buyer-paid returns)

Items returned without prior approval will not be accepted.

4. Refunds

Once we receive and inspect your return, we will notify you of the result.
If approved:

Refunds will be issued to your original payment method within 5 business days;

Please note that your bank or credit card company may require additional time to process the refund.

If more than 14 business days have passed since approval and you haven’t received your refund, please contact us at sales@techlyte.com.au